1. Product Type & Safety Notice

All EVAURA products are related to sea salt and magnesium oil.

Due to hygiene, health, and safety regulations:

• Opened or used products are strictly non-returnable and non-refundable
• This applies to all edible and topical products

2. Time Limit for Claims

Any return or refund request must be submitted within 48 hours of delivery.
Requests made after this period will not be accepted.

3. Accepted Reasons for Return or Refund

Returns or refunds are accepted only in the following cases:

• Product damaged during shipping
• Wrong item sent
• Expired product received

In these cases:

• Return shipping is covered by EVAURA
• Customers may choose between:
  • Replacement, or
  • Refund (via approved methods)

4. Wrong Item Sent (Special Case)

If EVAURA sends an incorrect item:

• The incorrect item will be kept by the customer as a gift
• The correct item will be resent at no additional cost
• No return is required

5. Change of Mind or Customer Ordering Error

If the return request is due to:

• Change of mind
• Wrong product ordered by the customer

Then:

• The product must be unopened and unused
• Return shipping and resending costs are paid by the customer
• Shipping fees are non-refundable
• Requests for returns must be made within one (1) day of delivery 

6. Product “Not as Expected”

No return or refund will be accepted if:

• The product is “not as expected”
• The customer does not like the taste, texture, smell, or natural characteristics

All product details, ingredients, usage, and descriptions are clearly stated on our website, and our team is available to answer any questions before placing an order.

7. Proof Requirement for Damage or Expiry

To process any claim related to damage or expiry, customers must provide:

• Clear photos or videos of the product
• Unboxing video is highly recommended, if available
• Proof must be sent within 48 hours of receiving the order

Claims without proper proof may be rejected.

8. Refund Method

Approved refunds are processed via:

• WISH
• OMT money transfer

Shipping fees are non-refundable in all cases.

9. International Orders

For international orders:

• EVAURA is not responsible for customs duties, taxes, or delays
• Customs fees and international shipping charges are non-refundable
• Refunds (if approved) apply to product value only

10. How to Request a Return or Refund

To request a return or refund, contact us within 48 hours of delivery:

WhatsApp: +961 71 805 675
Email: sales@evauralb.com

Please include:

• Order number
• Description of the issue
• Photos or videos (if applicable)

All requests are subject to review and approval by EVAURA.

11. Policy Updates

EVAURA reserves the right to update this policy at any time. Updates will be published on this page.Requests for returns or refunds must be made within one (1) day of delivery